Frequently Asked Questions
1. How long will my order take?
Orders are dispatched within 3–5 business days. Standard shipping then takes 6–10 business days, depending on your location. You will receive a tracking number by email as soon as your order ships.
2. What if I'm not satisfied?
We offer 30-day returns for unworn, unwashed items with tags attached. Email service@bonlax.com or reply to your order confirmation, and we will guide you through it.
3. Will the fabric shrink or fade?
Our fabrics are pre-shrunk and printed with eco-friendly reactive dyes. Wash cold, inside out, hang to dry, and avoid high-heat drying to keep the fit and color.
4. The tag size looks different from what I ordered.
International sizing (US/EU/Asia) and manual measurement can cause slight differences. Check the Size Guide on the product page, or contact us before ordering.
5. The color looks slightly different from the photos.
Lighting and screens can cause minor variations. If your item doesn't meet your expectations, it can be returned under our 30-day policy.
6. My size is sold out.
Email us the item name and your email address — we restock often and will notify you.
7. Can I change or cancel my order?
Contact us immediately. Once the parcel is with the courier, no further changes are possible.
8. Is my card safe here?
Yes. Payments run over SSL encryption through PCI-compliant processors; we never see or store your full card number.
9. Why was my card declined?
Check card validity, available limit, and billing details; clearing browser cookies or trying another payment method also helps.
10. I think I was charged twice. Your card is charged once per order. A duplicate amount on your statement is usually a temporary bank authorization hold that clears within 48–72 hours. If it persists, contact your bank or us.
Need more help? Email service@bonlax.com · Message/Text: +1 (213) 656-7988.