Frequently Asked Questions
1. Shipping & Delivery: How long will it take to receive my order?
We know you’re excited to start your vacation, and we’re working hard to get your gear to you quickly! Most items are shipped directly from our manufacturers, with some stocked in our own warehouse.
Processing: All orders are dispatched within 3-5 working days.
Transit Time: Depending on your location, standard shipping typically takes 6-10 business days. You will receive a tracking number via email as soon as your order leaves our facility.
2. Returns & Exchanges: What if I’m not satisfied with my purchase?
Your satisfaction is our top priority. We offer a 30-day no-hassle return/exchange policy for items in their original, unwashed, and unworn condition with tags attached. If you need to start a return or have any size concerns, please reply to your order confirmation email or contact our customer service, and we will guide you through the process.
3. Fabric Care: Will the fabric shrink or fade?
We select premium fabrics designed for comfort and longevity.
Shrinkage: Our fabrics undergo pre-shrinking during manufacturing. Following standard cold-wash or delicate hand-wash instructions will ensure your shirt maintains its fit.
Color Fastness: We use eco-friendly reactive printing for vibrant colors. We recommend washing inside out and separately from light-colored items on the first wash.
Care Tip: To keep your shirt looking brand new, hang it to dry and avoid high-heat machine drying.
4. Sizing: What if the size on the tag is different from what I ordered?
Due to international sizing variations (US/EU/Asia) and manual measurement differences, there may be slight inconsistencies. We recommend consulting our Size Guide on the product page before ordering. If you have specific fit questions, please contact our Customer Service team before you purchase!
5. Color Accuracy: Why does the color look slightly different from the photos?
Lighting and camera perspectives can occasionally cause slight color variations. We do our best to ensure our photos are accurate. If the item you receive doesn't meet your expectations but you decide to keep it, please let us know—we would be happy to provide a discount code for your future purchase as a token of our appreciation.
6. Availability: What if the item I’m interested in is sold out?
New items move fast, but we often restock! If your size is unavailable, please email our Customer Service department with the item name and your preferred email address. We will notify you immediately if it becomes available again.
7. Order Changes: How can I modify or cancel my order?
We process and ship orders quickly! If you need to change or cancel your order, please contact us immediately. Once your parcel has been processed and sent to the courier, we are unable to make any further changes.
8. Security: Is it safe to use my credit card on your website?
Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to ensure all data transferred between your browser and our server is private and secure. Your credit card information is never exposed.
9. Payment Issues: Why was my credit card refused?
If your payment is declined, please check the following:
Ensure your card is valid and not expired.
Verify your credit limit and ensure all billing information was entered correctly.
If the issue persists, clear your browser cookies, restart your browser, or try using a different payment method.
10. Billing: Was I charged twice?
Your card is only charged once, after your order ships. If you see a duplicate amount on your bank statement, it is likely a temporary "authorization hold"—a common banking practice to ensure funds are available. This usually clears within 48–72 hours. If you need assistance, please contact your bank directly.
Need further assistance?
If you have any other questions, feel free to reach out to us:
📧 Email: service@bonlax.com
💬 Message/Text: +1 (213) 656-7988