At Bonlax, we want you to feel confident about every purchase. If your order does not work out, eligible items may be returned within 30 days of delivery.
Please review the following policy before submitting a return request.
1. 30-Day Return Period
You may request a return within 30 calendar days from the date your order is delivered.
For orders delivered in multiple packages, the return period begins on the date the last item in the order is delivered.
A return request must be submitted within the 30-day return period. After your return is approved, the package should be shipped within 14 calendar days of receiving the return instructions.
Returns requested after the stated period may not be accepted unless required by applicable consumer law.
2. Return Eligibility
To qualify for a return, an item must be:
- Unworn and unused
- Unwashed
- Unaltered
- Free from stains, odors, pet hair, deodorant marks, or other signs of use
- Returned with its original tags attached
- Returned with its original packaging where reasonably possible
- Accompanied by valid proof of purchase
You may carefully try on a shirt to check the fit. However, items showing signs of extended wear, washing, alteration, or damage after delivery will not be accepted.
Bonlax reserves the right to refuse a return or reduce the refund where permitted by law if the returned item does not meet these conditions.
3. Eligible Reasons for Return
Eligible products may be returned for reasons including:
- The size does not fit
- You changed your mind
- The color or style does not meet your expectations
- You received a defective or damaged item
- You received the wrong product, size, or color
- An item was missing from your order
- The product materially differs from its description
Slight differences in color may occur because of lighting, photography, screen settings, fabric batches, and the placement of printed patterns. Minor variations that do not materially affect the appearance or use of the product are not normally considered defects.
However, eligible unused items may still be returned under the standard 30-day return policy.
4. Non-Returnable Items
The following items are generally not eligible for return:
- Items returned more than 30 days after delivery, except where required by law
- Items that have been worn, washed, altered, damaged, stained, or misused after delivery
- Items without their original tags
- Items marked “Final Sale” before purchase
- Customized or personalized products
- Gift cards
- Items purchased from a seller or website other than bonlax.com
- Promotional gifts that are not returned when the related order no longer qualifies for the promotion
Sale items remain eligible for return unless they were clearly marked “Final Sale” before purchase.
Nothing in this section limits any mandatory rights relating to defective or incorrectly supplied products.
5. How to Request a Return
To request a return, email us at:
Please include:
- Your order number
- The name or email address used to place the order
- The item you want to return
- The reason for the return
- Your preferred resolution
- Clear photographs if the item is damaged, defective, incorrect, or materially different from its description
You may also message us at:
+1 (213) 656-7988
However, return requests should be formally submitted by email or through your Bonlax customer account so that we can properly record and process the request.
Please do not submit return requests only through Facebook or Instagram messages.
6. Return Authorization
Our customer service team will normally review your request and respond within 24–48 hours, excluding weekends and public holidays.
If your return is approved, we will provide:
- Return authorization
- The correct return address
- Packing instructions
- Any available shipping instructions
- Additional information required for your return
Approval of a return request does not mean that a refund has already been issued. The refund is normally processed after the returned item has been received and inspected.
7. Return Address
Please do not return products to the business address shown on our Contact Us page or to the address printed on the original shipping package.
These addresses might not be able to receive or process customer returns.
Depending on the product, fulfillment location, and customer’s country, approved returns may need to be sent to one of our international return facilities. We will provide the applicable return country and complete return address before you ship the package.
Packages sent without authorization or to an unauthorized address may be delayed, rejected, lost, or returned to the sender.
Bonlax is not responsible for returns sent to the wrong address when the customer did not follow the approved return instructions.
8. Return Shipping Costs
Non-Defective Returns
For returns involving fit, personal preference, color preference, or a change of mind, the customer is responsible for:
- Return shipping costs
- Packaging costs
- Any applicable customs or carrier fees for the return
- The risk of loss until the package reaches the approved return facility
The original shipping fee is not refundable for non-defective returns, except where required by applicable law.
Defective, Damaged or Incorrect Items
If Bonlax confirms that an item is defective, damaged on arrival, materially different from its description, or incorrectly shipped, Bonlax will provide an appropriate resolution at no additional cost to the customer.
Depending on the circumstances, we may:
- Provide a prepaid return label where available
- Reimburse reasonable approved return shipping costs
- Send a replacement
- Issue a full or partial refund
- Provide another resolution agreed upon with the customer
Do not purchase an expensive return shipping service without receiving approval. Bonlax may not reimburse unapproved express, priority, insurance, or other additional shipping charges.
9. How to Ship Your Return
After receiving return authorization:
- Place the item securely in suitable packaging.
- Include your order number or return authorization information.
- Ship the item to the exact address provided by Bonlax.
- Use a trackable shipping service.
- Keep the shipping receipt and tracking number until the return is completed.
- Email the tracking number to service@bonlax.com.
We strongly recommend using a trackable service. For higher-value returns, you may also consider shipping insurance.
Bonlax is not responsible for unauthorized returns or return packages lost, stolen, damaged, or misdirected before reaching the approved return facility, except where otherwise required by law.
We do not accept cash-on-delivery or postage-due return packages.
10. Defective, Damaged or Incorrect Products
Please inspect your order shortly after delivery.
If an item is damaged, defective, missing, or incorrect, contact us as soon as possible and provide:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the shipping label
- Photographs of the outer packaging if it was damaged
Do not wash, alter, repair, or dispose of the product before contacting us.
If the issue is confirmed, Bonlax will offer an appropriate replacement, refund, or other resolution. If a replacement product is unavailable, we will normally issue a refund to the original payment method.
This commercial return period does not limit any longer statutory rights that may apply to defective goods.
11. Size and Fit Returns
Customers are responsible for reviewing the product measurements and Size Guide before placing an order.
If you selected the wrong size or the item does not fit as expected, you may return the eligible item within 30 days. Return shipping costs for standard size and fit returns are the customer’s responsibility.
If the size shown on the product differs from the size ordered, or the actual measurements materially differ from the measurements published on the product page, contact us with photographs of:
- The size label
- The full product
- The product measurements
We will review whether the issue qualifies as an incorrect or defective item.
12. Exchanges
Bonlax does not currently offer traditional direct exchanges through the checkout system.
If you want a different size, color, or product, the standard process is:
- Request a return for the original item.
- Return the original item according to the approved instructions.
- Place a new order for the preferred item.
Placing a new order immediately is usually the fastest way to obtain the preferred size or color because inventory cannot be reserved while a return is in transit.
For defective, damaged, or incorrectly shipped products, Bonlax may send a replacement directly, subject to product availability.
Replacement products are not dispatched automatically. A replacement must be approved and confirmed by our customer service team.
If the requested replacement is unavailable, we will offer a refund or another available resolution.
13. Refund Inspection
After the returned package reaches the approved return facility, we will inspect the product to confirm:
- The correct item was returned
- The product meets the return conditions
- The quantity is correct
- The item has not been worn, washed, damaged, altered, or substituted
We will notify you by email after the return has been received and reviewed.
Merely providing a tracking number does not automatically qualify the return for a refund. The returned item must normally be received and inspected first, except where a different resolution has been approved in writing.
14. Refund Processing Time
If the return is approved after inspection, the refund will be issued to the original payment method.
Bonlax normally processes approved refunds within 5 business days after completing the return inspection.
After the refund has been issued, your bank, card issuer, PayPal, or other payment provider may require an additional 3–10 business days to post the funds to your account.
Bonlax cannot control processing times imposed by banks or payment providers.
Shipping charges, customs duties, import taxes, payment fees, and other third-party charges are generally not refundable for non-defective returns, except where required by law.
15. Partial Refunds
Where permitted by law, a partial refund or reduced refund may apply if:
- The returned item shows signs of use
- Original tags are missing
- The product has been damaged after delivery
- Part of a set, bundle, or promotion is not returned
- An unauthorized shipping method creates additional charges
- The returned quantity does not match the approved request
We will notify you before applying a deduction and explain the reason.
16. Gifts
If the order was purchased as a gift, the refund will normally be issued to the original purchaser’s payment method.
We cannot transfer a card or PayPal refund to a different person or payment method.
If store credit is offered as an alternative, it will be issued only after the return has been approved and where permitted by applicable law.
17. Refused and Undeliverable Packages
Refusing delivery does not automatically qualify an order for a full refund.
Packages returned because of:
- An incorrect or incomplete address
- Failure to collect the package
- Refused delivery
- Unpaid customs duties or import taxes
- Repeated unsuccessful delivery attempts
will be reviewed after they are returned to the appropriate facility.
Where permitted by law, original shipping costs, return shipping costs, customs charges, and other costs caused by the refusal or failed delivery may be deducted from the refund.
Please contact us before refusing a package.
18. Order Cancellations
If you want to cancel an order that has not yet shipped, contact us immediately.
Cancellation requests are not guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.
Orders that have already shipped must be handled through the return process described in this policy.
For additional information, please review our Shipping Policy.
19. European Union and Other Statutory Rights
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Where the law provides a right to withdraw from an online purchase, customers may exercise that right by submitting a clear cancellation or return request through their Bonlax customer account or by emailing service@bonlax.com.
For eligible European Union orders:
- Customers generally have at least 14 days after delivery to exercise their statutory right of withdrawal.
- Bonlax’s 30-day commercial return period provides additional time but does not replace statutory rights.
- The cost of returning a non-defective item is generally the customer’s responsibility when disclosed before purchase.
- Bonlax is responsible for approved return costs relating to defective or incorrectly supplied goods.
- Any original standard delivery charge will be refunded where required by applicable law.
Different or additional rights may apply based on the customer’s location.
20. Return Abuse and Fraud
Bonlax reserves the right to reject fraudulent or abusive return requests where permitted by law, including:
- Returning a different item
- Returning counterfeit or substituted products
- Repeatedly wearing and returning products
- Altering tracking or shipping documents
- Making false damage or non-delivery claims
- Attempting to obtain more than the original amount paid
Any decision will be based on the available order, product, shipping, and return information.
21. Contact Us
For return, exchange, or refund assistance, contact:
Email: service@bonlax.com
Message/WhatsApp: +1 (213) 656-7988
Business address:
RM 02, 21/F, Hip Kwan Commercial Building
38 Pitt Street, Yau Ma Tei, KL
Hong Kong
Important: This business address is not a return address. Do not send products to this address. The correct return address will be provided after your return request is approved.
22. Policy Updates
Bonlax may update this Returns & Exchanges Policy to reflect changes to our products, fulfillment services, promotions, customer service procedures, or legal requirements.
Changes apply to future orders from the date the revised policy is published. The return terms presented when an order was placed will continue to apply to that order, subject to applicable law.