Returns & Exchanges

We want you to feel confident about every purchase. Eligible items may be returned within 30 days of delivery.

Request a return within 30 calendar days of delivery (for split shipments, from delivery of the last item). Once approved, ship the package within 14 calendar days of receiving return instructions. Late requests may be refused unless required by law.

Items must be unworn, unwashed, unaltered, free of stains and odors, with original tags attached, original packaging where reasonably possible, and proof of purchase. Carefully trying on a shirt for fit is fine. We may refuse the return or reduce the refund, where permitted by law, if these conditions are not met.

You may return eligible items for any reason — fit, change of mind, color or style preference — or because the item was defective, damaged, incorrect, missing, or materially not as described. Slight variations in color or print placement (lighting, screens, fabric batches) are not defects, but may still be returned under the standard 30-day policy.

Items marked "Final Sale"; customized products; gift cards; items worn, washed, altered, or damaged after delivery; items without original tags; purchases made from other websites; and promotional gifts not returned with a qualifying order. This section never limits your mandatory rights for defective or incorrectly supplied goods.

Email service@bonlax.com with your order number, the item, the reason, your preferred resolution, and photos if the item is defective, damaged, or incorrect. Please do not submit return requests only via Facebook or Instagram messages.

We normally respond within 24–48 hours (business days) with return authorization and the correct return address. Do not return items to the business address on our Contact page or the address on the original package — unauthorized or misaddressed returns may be delayed, rejected, or lost.

Use a trackable service, include your order number, keep the receipt, and email us the tracking number. We do not accept cash-on-delivery or postage-due returns.

Inspect your order promptly and contact us as soon as possible with photos of the product, the shipping label, and the packaging. Do not wash, alter, or dispose of the item before contacting us. Confirmed issues receive a replacement or refund at no cost to you; if a replacement is unavailable, we refund to the original payment method. This policy does not limit any longer statutory rights for defective goods.

We do not offer direct exchanges. The fastest route: return the original item and place a new order immediately — inventory cannot be reserved while a return is in transit. For defective or incorrectly shipped items, we may send a replacement directly, subject to availability.

11. Refunds Refunds are issued to the original payment method within 5 business days after the returned item passes inspection; your bank or payment provider may need a further 3–10 business days to post the funds. For non-defective returns, shipping charges, customs duties, and third-party fees are not refundable unless required by law. A partial refund may apply (with prior notice) if the item shows signs of use, tags are missing, or part of a bundle or promotion is not returned. Gift order refunds go to the original purchaser's payment method. Where applicable law grants a statutory withdrawal right (e.g., at least 14 days in the EU), this policy adds to — never replaces — those rights, and original standard delivery charges are refunded where required.