1. Where We Ship
We ship to the destinations available at checkout; if yours is not listed, we cannot ship there yet. We do not deliver to military addresses. Remote areas may take longer.
2. Processing Time
Orders are processed and dispatched within 3–5 business days (Mon–Fri, excluding holidays) after payment verification. Peak periods may take longer — if so, we will email you.
3. Rates and Delivery Estimates
| Method | Fee | Transit | Total (processing + transit) |
|---|---|---|---|
| Standard | $9 USD | 6–10 business days | 9–15 business days |
| Express | $25 USD | 5–8 business days | 8–13 business days |
Free Standard Shipping on orders over $99 USD (subtotal after discounts, before taxes and duties). All delivery times are estimates, not guaranteed dates, and exclude customs inspections, severe weather, and carrier disruptions.
4. Tracking
You will receive an order confirmation email, then a shipping confirmation with tracking once dispatched. Tracking may take a few business days to show first movement. You can also use our Track Your Order page.
5. Split Shipments
Multi-item orders may arrive in separate packages on different dates, at no extra shipping cost. Multiple tracking numbers do not mean items are missing.
6. Address Changes and Cancellations
You are responsible for providing a complete, accurate address; we are not liable for failures caused by incorrect information. To change an address or cancel an order, contact service@bonlax.com immediately — changes are only possible before the order is fulfilled or handed to the carrier. Approved cancellations are refunded to the original payment method within approximately 3–10 business days. A cancellation is confirmed only when you receive our confirmation email.
7. Customs and Import Charges International orders may incur customs duties, import taxes, or brokerage fees set by the destination country. Unless stated at checkout, these are not included in our prices, are outside our control, and are the recipient's responsibility. Customs processing may delay delivery.
8. Delivery Problems
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Lost in transit: email us your order number, address, and tracking number. If the carrier confirms the loss, we will replace or refund, subject to availability.
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Marked delivered but missing: check the surroundings, household members, and neighbors; contact the carrier; then contact us — a "delivered" scan does not prevent us from reviewing your case.
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Damaged, wrong, or missing items: contact us as soon as possible with photos of the product, shipping label, and packaging, and keep the packaging until resolved. Confirmed issues are resolved at no cost to you.
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Refused, unclaimed, or undeliverable: costs caused by an incorrect address, refusal, non-collection, or unpaid customs fees may be deducted from the refund where permitted by law. Contact us before refusing a package.
9. General
Free-shipping promotions apply only when their stated requirements are met and may not be combined or exchanged for cash. Questions: service@bonlax.com · WhatsApp/Message: +1 (213) 656-7988 (include your order number). Policy updates apply to future orders; nothing here limits your mandatory consumer rights.