Shipping Policy

Thank you for shopping with Bonlax. We ship to a wide range of international destinations and work to deliver every order safely and as quickly as possible.

Please review the information below before placing your order.

1. Where We Ship

Bonlax ships to the countries and regions available for selection at checkout.

If your destination is not available at checkout, we are currently unable to ship to that location.

Please note:

• We do not deliver to military bases or military addresses. Please provide an alternative residential or commercial address.
• Delivery availability may vary by country, region, postal code, product, and carrier.
• Certain remote areas may require additional delivery time.

2. Order Processing Time

Most orders are processed and dispatched within 3–5 business days after payment and order verification.

Processing time includes:

• Payment and order verification
• Product preparation
• Quality inspection
• Packing and handover to the shipping carrier

Business days are Monday through Friday and exclude weekends and public holidays.

Orders placed during major promotions, holidays, new product launches, or other high-volume periods may require additional processing time. If there is a significant delay, we will contact you by email.

Processing time is separate from shipping transit time.

3. Shipping Rates and Delivery Estimates

Free Standard Shipping

We offer free standard shipping on orders over $99 USD.

Eligibility is based on the order subtotal after discounts and before applicable taxes, duties, or other charges. The final available shipping options and fees will be displayed at checkout.

4. Estimated Delivery Time

The total estimated delivery time is calculated as follows:

Processing Time + Shipping Transit Time = Estimated Total Delivery Time

For example, an order shipped by Standard Shipping may require:

• 3–5 business days for processing; and
• 6–10 business days for transit.

The estimated total delivery time would therefore be approximately 9–15 business days.

Delivery estimates begin after the order is placed and payment is successfully confirmed. They do not include weekends, public holidays, customs inspections, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

All delivery times are estimates and are not guaranteed delivery dates.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, we will send you a shipping confirmation email containing the available tracking information.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number. In some cases, tracking information may take several business days to display the first movement.

You can also check your shipment through our Track Your Order page.

6. Split Shipments

Orders containing multiple products may be shipped in separate packages because products can be stocked at different fulfillment locations or become available at different times.

If your order is split:

• You may receive more than one shipping confirmation email or tracking number.
• Packages may arrive on different dates.
• You will not be charged additional shipping fees because we divide the order into multiple shipments.

Receiving only part of your order does not necessarily mean that items are missing. Please check your shipping confirmation emails and tracking information.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, please check:

• Recipient’s full name
• Street address and building or apartment number
• City, state or province, and postal code
• Country or region
• Contact telephone number

Bonlax is not responsible for delays or failed delivery caused by incomplete or incorrect information provided by the customer.

If you notice an address error, contact us immediately at service@bonlax.com. We will try to update the address, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

8. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

An order may be canceled if it has not been fulfilled or transferred to the shipping carrier. Once an order has been fulfilled, dispatched, or handed to the carrier, we cannot guarantee cancellation or modification.

If an eligible cancellation is approved, the refund will be issued to the original payment method. Depending on your payment provider, it may take approximately 3–10 business days for the refund to appear in your account.

Submitting a cancellation request does not mean that the order has been canceled. Your cancellation is confirmed only after you receive a cancellation confirmation email from Bonlax.

9. Shipping Delays

International shipments may be delayed by circumstances including:

• Customs inspections
• Severe weather
• Public holidays
• Peak shipping periods
• Carrier service disruptions
• Incorrect or incomplete addresses
• Remote delivery locations
• Events outside our reasonable control

If we are unable to ship your order within the stated processing period, we will notify you and provide an updated estimate. Where required, you may choose to accept the delay or cancel the unshipped order for a full refund.

If your tracking information has not updated for an extended period or your package has not arrived within the estimated timeframe, contact us at service@bonlax.com. We will investigate the shipment with the carrier.

10. Customs Duties, Import Taxes and Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout:

• These charges are not included in the product price or shipping fee.
• Bonlax does not collect or control these charges.
• The recipient is responsible for paying applicable customs duties, taxes, and import fees.

Customs policies vary by country. Please contact your local customs authority for more information before placing an order.

Customs processing may delay delivery, and such delays are outside Bonlax’s direct control.

11. Lost Packages

If your package appears to be lost in transit, please contact us at service@bonlax.com with:

• Your order number
• Recipient’s full name
• Shipping address
• Tracking number
• A brief description of the issue

We will contact the shipping carrier and investigate the shipment.

If the carrier confirms that the package was lost before delivery, Bonlax will provide an appropriate resolution, which may include a replacement or refund, depending on product availability and the circumstances of the shipment.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members, neighbors, building staff, or reception personnel.
3. Confirm that the shipping address on your order is correct.
4. Contact the local shipping carrier using the tracking number.
5. Contact Bonlax if the package still cannot be located.

We will assist with the carrier investigation where possible. A carrier’s “delivered” status does not automatically prevent us from reviewing the circumstances of the shipment.

13. Damaged Packages or Missing Items

If your package arrives damaged, contains an incorrect item, or is missing an item, please contact us as soon as possible at service@bonlax.com.

Include:

• Your order number
• A description of the issue
• Clear photographs of the outer packaging
• Clear photographs of the shipping label
• Clear photographs of the product received

Please retain the original packaging until the issue has been resolved, as the carrier may require it for investigation.

If Bonlax confirms that an item was damaged, missing, or incorrectly shipped, we will provide an appropriate resolution at no additional cost to you.

14. Undeliverable, Refused or Unclaimed Packages

A package may be returned to the sender if:

• The shipping address is incorrect or incomplete
• The recipient is unavailable
• The package is not collected from a pickup location
• Customs duties or import fees are unpaid
• The recipient refuses delivery
• The carrier cannot access the delivery location

If a package is returned for one of these reasons, please contact us.

Where permitted by applicable law, original shipping charges and costs caused by an incorrect address, refusal, non-collection, or unpaid customs fees may be deducted from the refund. We will notify you before processing the final refund amount.

15. Promotions and Free Shipping

Free shipping promotions apply only when the stated promotion requirements are met.

If a return reduces the retained order value below the original free-shipping threshold, any adjustment to the refund will be handled according to the Returns & Exchanges Policy and applicable law.

Promotional shipping offers:

• Cannot normally be exchanged for cash
• May not be combined with other shipping promotions
• May be changed or withdrawn for future orders
• Do not affect orders already placed and confirmed

16. Customer Support

If you have questions about an order or shipment, contact us:

Email: service@bonlax.com
Message/WhatsApp: +1 (213) 656-7988

Please include your order number when contacting us so we can assist you more efficiently.

17. Policy Updates

Bonlax may update this Shipping Policy when our shipping services, delivery regions, rates, or operational requirements change.

Updates apply to future orders from the date the revised policy is published. The shipping terms shown when an order was placed will continue to apply to that order, subject to applicable law.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.